Privacy Policy

YOUR RIGHTS AS A PATIENT
Gonzaba Medical Group (GMG) is happy to share with you that as our patient, you have rights. In an effort to protect your health information, the Patient Privacy Act was passed in April 2003 by federal and state governments. At GMG, we understand that information about you and your health is very personal. Therefore, we strive to protect your privacy as required by law. GMG is in compliance with these federal and state requirements, and we are taking extra steps to ensure all patient information is protected.

We train our staff to be sensitive about the privacy and security of your protected health information (PHI) by taking necessary steps to verify information about your account prior to use and disclosure. We appreciate your patience in advance for working with us to ensure the protection of your health information.

Our Notice of Privacy Practices describes how health information about you may be used and disclosed and how you can get access to this information. We urge you to review these notices so that you will understand both our commitment to you and your privacy, and how you can participate in that commitment.

If you have any questions about our notices or policies listed below or want information about exercising any of your rights, please call or write to our Privacy Officer at:

720 Pleasanton Road
San Antonio, TX 78214
privacy@gonzaba.com
210-921-3800

SMS Privacy Policy

Personal Information We Collect
We collect the following types of personal information:

  • Name
  • Phone number
  • Email address
  • Communication preferences
  • Message content sent via forms or SMS

How We Use Your Information
We use your information to:

  • Communicate about services, care, or appointments
  • Send you service-related updates and notifications
  • Provide customer support
  • Communication preferences
  • Improve service quality and user experience
  • Send marketing and promotional communications, including information about community events, health education opportunities, wellness programs, health screenings, special offers, and other Gonzaba Medical Group services that may be of interest to you.

Who We Share Your Information With
We do not sell or rent your personal information. We may share it only with:

  • Authorized service providers (e.g., SMS platforms)
  • Legal or regulatory authorities, if required by law

SMS Consent

By providing your mobile phone number and opting into our SMS program, you consent to receive recurring text messages from Gonzaba Medical Group. These messages may include appointment reminders, service updates, community event invitations, health education content, wellness opportunities, promotional messages, and other marketing communications related to Gonzaba Medical Group services.

Message frequency varies. Message and data rates may apply.

Consent is not a condition of receiving medical treatment or purchasing any goods or services.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us at (210) 921-3800.

Your Privacy Rights
You may:

  • Access or update your information
  • Request deletion of your information
  • Withdraw consent for communications

Data Security
We maintain appropriate technical and organizational safeguards to protect your data from unauthorized access, disclosure, or misuse.

Contact Us
If you have questions about this policy, please contact us:
Email: GMGHelpdesk@gonzaba.com
Phone: (210) 921-3800
Website: www.gonzaba.com

SMS Terms of Service – Gonzaba Medical Group
By opting into SMS messaging through our web forms, appointment scheduling, or any authorized method, you agree to receive text messages from Gonzaba Medical Group.

You may receive messages regarding:

  • Community events and senior activities
  • Health education and wellness information
  • Preventive care reminders
  • Health screening opportunities
  • Patient orientation and informational sessions
  • Appointment reminders and care-related notifications
  • Service announcements and operational updates
  • Marketing and promotional communications related to Gonzaba Medical Group programs and services

Frequency and Charges

  • Message frequency may vary.
  • Message and data rates may apply depending on your mobile carrier.

Managing Your SMS Preferences

  • To opt out: Reply STOP to any SMS message.
  • To get help: Reply HELP to any SMS message.

Additional Disclosures
We do not share SMS consent with third parties or affiliates for marketing purposes.

If you believe we or any company associated with us has misused any of your information please contact us immediately and report such misuse.

Click on the links below to review our Privacy Notices and Policies:

Gonzaba Medical Group Notice of Privacy Practices – ENGLISH

Gonzaba Medical Group – Notice of Privacy Practices – SPANISH

Gonzaba Medical Group – Website Privacy Policy

Gonzaba Medical Group – Language Assistance Services and Notice of Non-Discrimination